Frequently Asked Questions
Everything you need to know about your Merkury Innovations tech and orders.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do Merkury Innovations products come with a warranty?
Yes, all of our electronic products include a 1-year limited warranty that covers manufacturing defects from the original date of purchase.
What is your return policy for electronics?
We offer a 30-day return window for items in their original packaging. Please ensure all cables, manuals, and accessories are included to receive a full refund.
How do I pair my smart home devices with the app?
Download the Geeni or Merkury Smart app, ensure your phone is on a 2.4GHz Wi-Fi network, and follow the in-app instructions to put your device into pairing mode.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placement; otherwise, you may need to initiate a return once the item arrives.