Returns & Exchanges

At Merkury Innovations, we want you to be completely satisfied with your electronics; if you are not happy with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all manuals, cables, and accessories are included to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Processing and Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.